They took a chance on Thin Line. Then they helped us build it right.

Muleshoe Police Department became Thin Line Software's first customer after a conversation that started in 2018. What began with a handshake and a commitment to build software around the agency's work became a relationship that has lasted through new products, multiple generations of CAD, a change in police chiefs, and more than seven years of daily use.

Agency

Muleshoe Police Department

Location

Muleshoe, Texas

Customer since

2019

Products

RMS · CAD · Mobile Citations

The beginning

Thin Line's first customer.

When Thin Line first sat down with Muleshoe Police Department in 2018, there wasn't a finished product to sell.

There was an agreement.

If Thin Line built the software, Muleshoe would use it.

So we built it. And they did.

Muleshoe began using Thin Line in 2019, becoming the first agency to put the system into daily operation. The department stayed committed through development and even through a change in police chiefs before implementation was complete.

That relationship shaped more than one implementation. It helped shape Thin Line itself.

Before Thin Line

They wanted software closer to the work.

Before Thin Line, Muleshoe Police Department used eForce for its records and dispatch operations.

The department encountered a problem familiar to agencies using software built for a broader national market: some of the Texas-specific offense information it depended on was not being kept current.

When questions or problems arose, getting support could also take longer than the department wanted.

For a working police department, those weren't abstract software concerns. Officers, dispatchers, supervisors, and records personnel needed a system that reflected the environment they were actually working in—and people they could reach when it didn't.

What Muleshoe needed

• RMS built around day-to-day police work
• CAD that worked for its dispatch operation
• Texas-specific records and offense information
• Responsive support
• A vendor willing to listen when the workflow wasn't right
• A path for bringing historical records forward

Implementation

Their history came with them.

Moving to a new RMS couldn't mean abandoning the records Muleshoe had already accumulated.

Thin Line converted the department's historical data from eForce into the new system as part of implementation.

The conversion gave Muleshoe a path into its new RMS while preserving access to the records that came before it.

Muleshoe's records came forward from a legacy system. Read the data conversion guide for how conversions like that are planned and validated.

Building CAD together

The first version wasn't the last version.

Muleshoe didn't just use Thin Line CAD. Its dispatchers helped shape it.

Early versions of CAD did not always work the way the department needed them to work in a live dispatch environment. Rather than treating implementation as finished, Thin Line kept working with Muleshoe's dispatchers, learning where the workflow created friction and changing the product.

There were multiple versions.

Each one got closer to the operation.

That process helped establish a principle Thin Line still follows today:

The software has to fit the work—not force the work around the software.

Muleshoe's feedback became part of the product other agencies use today.

1. Early CAD
2. Dispatcher feedback
3. Rework
4. Daily use
5. More feedback
6. Today's CAD

The relationship

Seven years of using it. Seven years of changing it.

The relationship that began in 2018 did not end when Muleshoe went live.

The department continued using Thin Line as the software evolved. Its officers and dispatchers continued telling us what worked, what didn't, and what needed to change.

The people changed, too.

Benny Parker was an officer when the relationship with Thin Line began. Today, he serves as Muleshoe's Chief of Police.

One of the dispatchers who worked with the system from its earliest days remained with the department until retiring in August 2026.

Through those changes, Thin Line remained part of the operation.

What changed

The system grew with the agency.

Muleshoe started with Thin Line RMS and CAD.

As Thin Line expanded its field tools, Muleshoe later added Mobile Citations.

Today, the department can use Thin Line across more of the work that begins in dispatch and continues through the field and into the agency record.

• RMS

  Keep the agency record dependable. Incidents, people, vehicles, offenses, investigations, and related records remain part of the department's working history.

  Explore RMS

• CAD

  Run the response as it happens. Calls, units, assignments, statuses, and dispatch activity stay visible while the response unfolds.

  Explore CAD

• Mobile Citations

  Capture the stop in the field. Driver, vehicle, violation, and citation information can be captured where the work happens.

  Explore Mobile Citations

We've been with Thin Line from the beginning. When something didn't work the way we needed it to, they listened and changed it. We've watched the system grow with our department, and we know when we call, we're talking to people who know us and know the software.

Seven years is better proof than a sales claim.

There are plenty of things Thin Line can say about its products.

Muleshoe Police Department can say something simpler:

They're still using them.

The department that agreed to become Thin Line's first customer in 2018 went live in 2019, helped shape the product through years of real-world use, expanded from RMS and CAD into Mobile Citations, and remains a Thin Line customer today.

That's the kind of relationship we set out to build.