Visible by default
Calls, units, assignments, statuses, and notes stay on the same board.
CAD
The live board for dispatch work.
Calls, units, assignments, statuses, and notes stay on one board from intake through clear.
The board changes as the response changes. When RMS is connected, a cleared call can become an incident without rebuilding the call sheet.
Thin Line CAD is computer-aided dispatch software for calls, units, assignments, statuses, notes, mapping, and response history.
Explore the screenSelect a number to see how the work moves.
- 1. UnitsSee who is available, assigned, or already committed.
- 2. Active callsSee what is happening now and what still needs a response.
- 3. Call detailsCaller, location, notes, and people stay with the call.
A board you can keep working from.
History stays intact
Notes, timestamps, assignments, and status changes remain on the call after it clears.
Built for the desk
Call takers and dispatchers can assign, update, and clear without leaving the call they are working.
Ready for the work ahead
When RMS is connected, a qualifying call can become an incident. Nobody starts over.
What's in it
What CAD manages.
Calls
Type, priority, location, caller, notes, assignments, updates, and clearance.
Units & status
Who is available, who is assigned, and how unit status changes as the response moves.
The board
Active calls, unit status, the map, and call detail in one working view.
Field updates
Assignments and notes reach the units on the call. Updates from the field come back to the board.
History & handoff
Call sheets and unit logs stay available after clear. Qualifying calls can become RMS incidents when RMS is connected.
The working board
One call. Everything that happens next.
The call is not a row on a list. Dispatchers, units, and supervisors keep working it.
Call Sheet
The working record of the call.
Type, priority, location, people, vehicles, notes, and updates live on the call sheet as the event develops. Dispatchers capture the facts without leaving the board.
- Capture caller, location, call type, and priority
- Add people, vehicles, and notes without leaving the call
- Keep assignments and updates on the same sheet
Units & Calls
The board in one view.
Calls, units, assignments, and statuses stay visible together so dispatchers can run the response without hunting across screens. Workload is readable at a glance as the event changes.
- Active calls and assigned units in one working view
- Status and elapsed time stay visible
- Workload is readable without reconstructing the picture
Unit Status
Know who can go — and who is already committed.
Availability, assignment, and activity stay visible so dispatchers can move the right resource without reconstructing unit state from radio traffic.
- Available, assigned, unavailable, and on-call at a glance
- Assign a unit to an active call from the board
- Status changes stay on the operational record
Mapping
See where the work is happening.
Call location, unit position, and street context sit beside the board so dispatchers can assign and coordinate with geographic awareness.
- Call and unit locations on the map
- Street-level context when a location is mappable
- Dispatch from the map when the work requires it
Self-Dispatch
Field personnel can start the call when they have to.
Officers can create a call-for-service and track resources without waiting on a separate channel. The event still lands on the board where dispatch can see it.
- Create a call from the field
- Track agency resources on the same board
- Keep self-initiated work visible to dispatch
Call History
The event leaves a trail as it happens.
Notes, timestamps, assignments, status changes, and clearance become part of the call record automatically — not a reconstruction after the fact.
- Chronological notes and status changes
- People and vehicles attached during the event
- The same history remains available after clearance
CAD Records
Historical calls you can actually go back to.
Closed call sheets, unit logs, and event history remain available for review, audit, and reporting from the same operational data dispatch used live.
- Historical call sheets and unit logs
- Search and review closed events
- Reporting from the same call and unit data
RMS Handoff
The call can become the incident.
When RMS is connected, qualifying calls can continue into an incident without rebuilding the location, people, notes, or timeline. Dispatch and records stay on one path.
- Create the incident from the live call when RMS is connected
- Carry people, location, and notes forward
- Keep dispatch and records on one path
Same board
Same board. Different view of the work.
Call takers don't need the supervisor's board, and supervisors don't need the call-taker's. Each role sees the same call from the work they do.
Call takers
See what they need to start the call.
Dispatchers
See what they need to run the response.
Patrol
See the call they were assigned.
Supervisors
See what still needs attention.
Records
See the history when the call becomes an incident.
Explore the screenSelect a number to see how the work moves.
- 1. The callType, priority, and location stay visible while the response changes.
- 2. People on the callVictims and suspects stay attached as the call develops.
Where the work continues
Complete on its own. Connected by design.
CAD doesn't depend on another Thin Line product to do its job. But when an agency also uses RMS or Mobile Citations, the call doesn't have to start over at the boundary.
RMS
A qualifying call can become an incident without rebuilding the location, people, notes, or timeline.
Mobile Citations
A stop that starts on the board can continue into a field citation when both products are in use.
Law Enforcement
Dispatch starts the response. Patrol and records continue from the same call where those products are connected.
Bring your history
Your history belongs to your agency.
Moving to Thin Line shouldn't mean starting over. We configure the board around how your center works, bring existing call history where it can come across, and validate it with you before go-live.
From the field
Customer stories related to this work.
Evaluating the details?
See CAD with your operation in mind.
- Tell us how your center runs the board today and where the friction is. We'll show you CAD against that work.