Multi-agency

Each agency keeps control of its own work. The next agency continues the story.

Thin Line does not open every record to every agency. Authorized information can continue across a handoff so the next team does not have to reconstruct the story.

Thin Line for multi-agency work lets each agency keep control while authorized handoffs continue the story.

The work

Built around the way agencies work together.

  • Each agency keeps its own work

    A police department, court, jail, or dispatch center runs its own records, roles, and responsibilities.

  • Authorized handoffs

    Calls, arrests, citations, warrants, and custody can continue to the next agency when policy allows.

  • Ownership stays clear

    Sharing information does not mean giving up the record. The issuing agency still owns what it created.

  • History stays attributable

    Who acted, which agency they belonged to, and what changed remain part of the history.

How the work moves

How the work moves.

  1. 1One agency starts the workA dispatcher takes a call, an officer writes an incident, a court issues a warrant, or a jail books a person.
  2. 2The next agency gets what it needsPeople, charges, places, and history can continue when the handoff is authorized. The next team does not rebuild the story.
  3. 3Ownership and access stay clearEach agency still controls its own records, roles, and actions. Sharing is not the same as opening the file.
  4. 4The handoff continues the workThe next team picks up from what already happened—not a disconnected starting point.

Where we help

What changes when the handoff keeps the story.

Less typing the same facts again

Information already captured can follow the work when the next agency is authorized to receive it.

The next team inherits the story

People, charges, locations, and history arrive with the handoff instead of a blank form.

Ownership stays with the agency that created the work

A court still owns its warrant. A jail still owns its custody event. Access follows policy.

The history shows who did what

Users can see which agency acted and what changed when responsibility crossed a boundary.

The story continues

The handoff continues the work without creating a disconnected starting point.

One agency does not need to own the entire path. Authorized information can continue. Ownership, access, and history stay clear.

  • CAD → RMS

    A regional dispatcher runs the call. The responding department builds the incident from that event without recreating the call sheet.

  • RMS → Jail

    An arrest at one agency can become a booking at another facility. The person and charges stay attached.

  • Citation → Court

    The defendant and violation can become the court case without rebuilding the ticket.

  • Court → Law Enforcement

    A court-owned warrant becomes work for authorized officers. Ownership remains with the issuing court.

  • Jail → Court

    Custody, release, bond, and appearance information can inform the court when policy allows.

Ownership at every handoff

Ownership stays clear at every handoff.

Court warrant → Law enforcement

Court owns

  • Warrant
  • Recall
  • Court disposition

Law enforcement receives

  • Service authority
  • Warrant status
  • Person context

Law enforcement owns

  • Service attempt
  • Arrest / service activity

CAD call → RMS incident

Dispatch owns

  • Call sheet
  • Units and assignments
  • Dispatch notes
  • Call timeline

Law enforcement receives

  • Call context
  • Location and people
  • Unit activity

Law enforcement owns

  • Incident report
  • Offenses and investigation

Arrest → Jail booking

Law enforcement owns

  • Arrest
  • Charges
  • Arrest narrative

Jail receives

  • Person identity
  • Charges
  • Arrest information

Jail owns

  • Custody event
  • Housing and movement
  • Custody activity

Citation → Court case

Law enforcement owns

  • Citation
  • Field activity

Court receives

  • Defendant
  • Violation
  • Citation details

Court owns

  • Case
  • Docket
  • Disposition

Products

The products behind the work.

  • PlatformThe foundation that keeps people, access, agency boundaries, and history consistent when more than one product is in use.
  • RMSThe law-enforcement record for incidents, arrests, warrants, and investigations.
  • CADThe live board for calls, units, and the response—including when more than one agency is on the call.
  • Mobile CitationsWrite it once in the field. The citation can continue into RMS or court when those products are connected.
  • Court ManagementThe court record for cases, warrants, judgments, and payments. The court keeps ownership of what it issues.
  • Jail ManagementThe custody record for booking, housing, movement, and release.

From the field

See connected work in one community.

Evaluating the details?

See it with your operation in mind.

  • Tell us how your operation works today and where the friction is. We'll show you how Thin Line fits the work.
(806) 300-0455

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